Hi, I'm
Jaspreet Singh Brar
Customer Support Representative
3+
Years Of Experience
5+
Projects Completed
120+
Support Tickets Managed Weekly
My Skill Set
I Provide Wide Range Of Customer Support & Service Operations Skills
Customer Support & Ticket Resolution
Managing support tickets, resolving customer inquiries, and ensuring first-contact resolution improving satisfaction and reducing repeat service requests.
CRM Systems & Service Documentation
Using CRM tools to log, track, and document cases ensuring accurate records and compliance with SLA and service standards.
Communication & Escalation Management
Handling inbound calls, live chat, and email communications while escalating complex issues efficiently to ensure timely resolution.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Experience
Riviera Hotel
Roles & Responsibilities
• Managed 45+ guest check-ins and check-outs maintaining high service standards and ensuring smooth front-desk operations.
• Reconciled financial transactions ensuring 100% ledger accuracy eliminating discrepancies before reporting to management.
• Responded to 35+ guest inquiries per shift resolving concerns within 8 minutes minimizing escalations and improving satisfaction.
• Generated financial reports identifying discrepancies reducing accounting errors by 13% across reporting cycles.
• Maintained booking records with 99% accuracy improving reservation tracking and reducing overbooking conflicts.
Top Talent Bridge
Roles & Responsibilities
• Managed 25+ daily customer interactions across phone, chat, and email ensuring timely resolution and maintaining high satisfaction levels.
• Resolved support tickets on first contact reducing repeat inquiries by 22% improving service efficiency and response effectiveness.
• Logged and tracked 120+ weekly cases maintaining 99% documentation accuracy ensuring compliance with SLA and service standards.
• Reduced response time using standardized templates improving SLA performance and enhancing service delivery across multiple channels.
• Escalated complex issues with detailed case documentation improving Tier-2 resolution turnaround and minimizing service delays.
• Analyzed complaint trends introducing workflow improvements reducing repeat service issues over a 6 month operational cycle.
Amazon
Roles & Responsibilities
• Processed 100+ packages per shift using RF scanners achieving 99.6% barcode accuracy and reducing shipment errors by 18%.
• Updated 1,000+ inventory units weekly reducing stock discrepancies by 24% and improving real-time inventory tracking accuracy.
• Conducted quality inspections identifying packaging defects early reducing customer returns and improving delivery quality performance.
• Optimized packing workflows exceeding productivity benchmarks by 102% ensuring on-time dispatch during high-volume fulfillment cycles.
• Collaborated with 12-member teams ensuring 100% adherence to dispatch schedules minimizing delays and improving logistics coordination.
• Maintained safety compliance standards achieving zero incidents while sustaining 98% operational throughput during warehouse operations.
DEGREE
EDUCATION
Operations Coordination (Workflow Optimization)
January 2021 – December 2022
Bachelor of Mechanical Engineering
July 2010 – May 2014
Professional Recognition & Feedback
Outstanding Customer Support Performance
Team Lead
Customer Support Manager
Reliable Service Operations Specialist
Supervisor
Operations Supervisor